AMC Plan Comparison
Choose the maintenance plan that fits your operational needs. Silver is a reliable baseline; Gold provides priority handling, faster resolution, and more visits for critical environments.
Silver AMC Plan
Suitable for standard security setups
- Free visits: 8 per year
- Relocations: 3 (CCTV, PIR, hooter, smoke/heat) — only if existing cabling available
- Downtime resolution: Within 48 business hours
- Support: 24×7 Helpline & WhatsApp complaint registration
- Temporary replacements: Provided if agreed in contract and subject to availability
- Coverage: Electronic security devices as listed in the contract
Gold AMC Plan
Priority support for mission-critical systems
- Free visits: 12 per year
- Relocations: 5 (CCTV, PIR, hooter, smoke/heat) — only if existing cabling available
- Downtime resolution: Within 24 business hours
- Support: 24×7 Priority Helpline & WhatsApp
- Temporary replacements: Provided if agreed in contract and subject to availability
- Coverage: Electronic security devices as listed in the contract
Quick Comparison
| Feature | Silver | Gold |
|---|---|---|
| Free Service Visits | 8 per year | 12 per year |
| Relocation Services | 3 (existing cabling required) | 5 (existing cabling required) |
| Downtime Resolution | Within 48 business hours | Within 24 business hours |
| Support Availability | 24×7 Helpline & WhatsApp | 24×7 Priority Helpline & WhatsApp |
| Temporary Replacement | Provided if agreed in contract | Provided if agreed in contract |
| Priority Scheduling | Standard | Priority |
| Extra Visits | Chargeable unless documented by Ask Me Ideas Tech Services | Chargeable unless documented by Ask Me Ideas Tech Services |
Note: Relocations apply only to CCTV cameras, PIR sensors, hooters, and smoke/heat sensors. Relocation of main panels, DVR/NVR or other recording devices is excluded and chargeable. Plans cover only electronic security devices listed in the signed AMC document. For full terms and exclusions, view the Silver or Gold AMC pages.